Wrong Mail Server Name?

[markb14391]

I have a new cPanel server with some e-mail issues. The scenario:

1) I set up new client's hosting account...no special setup, just let WHM do its thing.

2) Client creates e-mail account and follows instructions for setting it up in Outlook. Instructions say mail server name is mail.domain.com.

3) Outlook can't connect to mail server (incoming or outgoing).

4) Client tries setting up Outlook with mail server name domain.com (no "mail." in front). Everything works.

So why does this happen and how can I prevent it in the future? I just want any client's e-mail server to default to mail.domain.com (since that's the way cPanel gives the client instructions on how to set it up anyway).

Please advise. Thanks in advance.

 

[Oppernerd]

I believe cPanel does not set up subdomains like mail.domain.com by default. As I do extensive editing to zone files after installing, I'm not actually sure of this. You should check this against your own setup. If the mail subdomain is missing, you can simply add it in the zone editor.

 

[markb14391]

Hi,

Thanks for the reply.

The problem is that cPanel is acting as if it does do this...when the client sets up a new e-mail account, cPanel displays the configuration info for the client to put in Outlook, etc. And it says the mail server name is "mail.domain.com". So it shouldn't be giving that info if it's not setting up the subdomain.

Further perplexing the issue is that I have seen cPanel automatically set this up before...I'd get a new hosting account, never add the mail subdomain myself, and I would set up a new e-mail account (using "mail.domain.com"), and it would work!

Very confusing!

I think I may be tracking down the answer thought. Will report as soon as I know.

Best regards.

 

[cPanelDavidG]

I believe cPanel does not set up subdomains like mail.domain.com by default. As I do extensive editing to zone files after installing, I'm not actually sure of this. You should check this against your own setup. If the mail subdomain is missing, you can simply add it in the zone editor.

mail.domain.com is setup by default in the DNS Zones.

 

[cPanelDavidG]

I have a new cPanel server with some e-mail issues. The scenario:

1) I set up new client's hosting account...no special setup, just let WHM do its thing.

2) Client creates e-mail account and follows instructions for setting it up in Outlook. Instructions say mail server name is mail.domain.com.

3) Outlook can't connect to mail server (incoming or outgoing).

4) Client tries setting up Outlook with mail server name domain.com (no "mail." in front). Everything works.

So why does this happen and how can I prevent it in the future? I just want any client's e-mail server to default to mail.domain.com (since that's the way cPanel gives the client instructions on how to set it up anyway).

Please advise. Thanks in advance.

Try this: Can you access these accounts via the webmail interface? This will narrow things down to this being a POP3/IMAP issue or an mail user issue.