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Wrong mailbox sizes

Discussion in 'E-mail Discussion' started by Misiek, Jun 17, 2011.

  1. Misiek

    Misiek Well-Known Member

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    Hello,
    One of my client had a problem sending emails i checked his account under email section and saw 0/150MB so i thought its something with his computer but then when i checked the exim_mainlog i saw : Mailbox quota exceeded
    The i checked his mail directory with DU and saw 53280 - so 53 MB insead of 0MB how can i fix this problem ??
    WHM 11.30.0 (build 32)
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Please post the contents of the email account's maildirsize file:

    Code:
    # cat /home/$username/mail/$domain.com/$emailacct/maildirsize
    We do have an internal case (#50197) open for an issue similar to what you are describing. Please consider opening a support ticket for this so we may check further and confirm if it's related:

    Submit A Ticket

    Thank you.
     
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  3. jols

    jols Well-Known Member

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    Has their been a resolution for this. We've also received sporadic reports, and have been able to confirm the exact same thing occurring within several of the accounts we host. Here is the contents of the maildirsize file from the latest report of this type:

    209715200S,0C
    3557 1
    -3557 -1
    11890 1
    36694 1
    -48584 -2
    38973 1
    -38973 -1
    6749 1
    -6749 -1
    6980 1
    -6980 -1
    9203 1
    -9203 -1

    In our case, they have a 200MB email account quota, but when they have 10MB or so in their account, they are unable to receive an email with an attachment that is only a few MBs large, here's what showed up in the bounced message headers in this particular case:

    recipients. This is a permanent error. The following address(es) failed:

    user@domain.com
    Mailbox quota exceeded

    ------ This is a copy of the message, including all the headers. ------
    ------ The body of the message is 14845649 characters long; only the first
    ------ 106496 or so are included here.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you open a support ticket for this issue and post your ticket number here?

    Submit A Ticket

    This will allow us to investigate to determine if it's related to case number 50197.

    Thank you.
     
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