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Wrong server name shown on new account emails?

Discussion in 'E-mail Discussions' started by kpmedia, Jan 21, 2014.

  1. kpmedia

    kpmedia Well-Known Member

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    - From: cPanel on correct.hostname [cpanel@server]
    - Subject: New account on wrong.hostname (domain)

    The server hostname is correct.
    Everything I've ever seen shows the correct hostname ... but this.
    Where is this coming from?

    The was installed via a Xen template. Apparently, something is not being changed. But I'm not sure where.

    Thanks. :)
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Check to make sure the hostname for the VPS is configured correctly from the VPS node level. It can sometimes revert to the hostname configured from the node during a restart. You should also try updating the hostname again via "WHM Home » Networking Setup » Change Hostname".

    Thank you.
     
  3. kpmedia

    kpmedia Well-Known Member

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    The node is correct.

    Updating is again doesn't do anything. (To paraphrase quote Albert Einstein: "Insanity is doing the same thing over and over again, and expecting different results.")

    There has to be something somewhere else that controls this.
     
  4. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    Feel free to open a support ticket using the link in my signature. One of our analysts will be happy to investigate this
    for you. Please post the ticket number here in this thread so we can update it with the results of our analysis.
     
  5. kpmedia

    kpmedia Well-Known Member

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    This was a script error with the host's Xen templates.
    They've corrected it on their end.
     
  6. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    Excellent. Thanks for posting the solution you found.
     
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