Wrong user/domain suspended

SJL501

Registered
Apr 17, 2019
1
0
1
Chicago
cPanel Access Level
Reseller Owner
I'm a reseller using WHMCS and have a client that is late on payments--but the system just suspended a domain on a *different* account, and notified that user of the suspension.

When I look at the client profile in WHMCS everything looks good -- maybe there's a miscommunication between WHMCS and WHM? How can I check and fix the username/package and account associations?