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www access problem

Discussion in 'General Discussion' started by moleo, Jun 17, 2004.

  1. moleo

    moleo Member

    Jun 7, 2004
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    I am using WHM/CPanel to mange my users all was fine till today when i start to receive emails from my users telleing they can't access to their websites using www. : impossible to access : is fine and no problem

    It make me crazy and must resolve this problem .
    Please help !!!

    Thank you very much.

    ** i am newbie with whm/cpanel so if there is an answer please explain me step by step especially english is not my mothet tongue.
    Thank you
  2. JC

    JC Well-Known Member

    Nov 6, 2002
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    Root Administrator
    Could be a crazy dns caching problem on your ISP.
    I get these situations now and then but they are always ISP related.
    If you can post the real URL here, we can try to check if it's accessable with www or not.
    If other users around the world can, then it's an ISP issue.
    If other useres around the world can't, then it's some problem with your DNS ;)
  3. djmerlyn

    djmerlyn Well-Known Member

    Aug 31, 2004
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    Doing would be a stopgap domain if I remember correctly.

    You don't put a www. in front of your subdomain or ofcourse it won't work because you don't have an entry for

    So the one that works is the one you are supposed to be using.

    There would be a problem if you have a hard time using one of the following:

    If you want to use a stopgap domain, you should create a stopgap domain then redirect, or forward that stopgap domain to

    Like google does:

    Notice how when you go to that stopgap domain it forwards you to ?

    It doesn't need to be difficult ;)
    #3 djmerlyn, Feb 6, 2005
    Last edited: Feb 6, 2005

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