The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

WWW Doesn't work and Account Freezing

Discussion in 'General Discussion' started by roosevelt, Aug 5, 2006.

  1. roosevelt

    roosevelt Member

    Joined:
    Jul 17, 2006
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    151
    The problem with account freezing has been fixed by the technicians but I wanted to know myself why this occurs and how to fix it. By account freezing I mean the user cannot make any changes to his files, like edit/delete and CHMOD. In addition I just noticed when I go to www.something.com it doesn't load the website. But when I try something.com it loads up the website just fine. I Checked the DNS Zone and it does have a CNAME for www. But still it isn't working, so what is the possible solution?
     
    #1 roosevelt, Aug 5, 2006
  2. brianoz

    brianoz Well-Known Member

    Joined:
    Mar 13, 2004
    Messages:
    1,146
    Likes Received:
    6
    Trophy Points:
    168
    Location:
    Melbourne, Australia
    cPanel Access Level:
    Root Administrator
    Ask your technicians what the problem was - there could be several causes. Ultiimately however it's going to be related to file ownership, file permissions (less likely), or incorrect paths (even less likely). If the user can't chmod then it's likely to be file ownership.

    Not sure about the DNS problem, could be anything since you haven't checked much. Check out whether the A record for something.com exists then check out whether mail.something.com exists. It's likely the zone isn't being loaded because of a syntax error or because the serial number wasn't updated (in which last case restarting named would solve the problem).

    Cheers,

    brian
     
    #2 brianoz, Aug 6, 2006
(You must log in or sign up to post here.)
Loading...
Similar Threads - Doesn't Account Freezing
  1. USA_Webmaster

    if email account doesn't exist, prevent outgoing

    USA_Webmaster, Oct 6, 2016, in forum: E-mail Discussions
    Replies:
    1
    Views:
    404
    cPanelMichael
    Oct 10, 2016
  2. Adnan RIHAN

    Exim doesn't send emails from the account's dedicated IP address

    Adnan RIHAN, Apr 9, 2016, in forum: E-mail Discussions
    Replies:
    8
    Views:
    951
    cPanelMichael
    Jun 7, 2016
  3. Ranko

    Mails are forwarded but the copy doesn't remain on the original account

    Ranko, Feb 26, 2016, in forum: E-mail Discussions
    Replies:
    1
    Views:
    432
    cPanelMichael
    Feb 26, 2016
  4. EneTar

    Horde doesn't open for one cpanel account, Roundcube works

    EneTar, Feb 5, 2016, in forum: E-mail Discussions
    Replies:
    4
    Views:
    646
    cPanelMichael
    Feb 11, 2016
  5. Suguro

    Doesn't take in account includes (PHP)

    Suguro, Jul 21, 2015, in forum: General Discussion
    Replies:
    4
    Views:
    331
    keat63
    Jul 29, 2015

Share This Page