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www subdomain is crashed and no-www is ok

Discussion in 'General Discussion' started by toxicos, Sep 18, 2014.

  1. toxicos

    toxicos Member

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    Suddenly I have Sumbols characters in the www alias of my website. When I change the site to no-www symbols are gone.

    To sum-up, my www.example has problem, and example.com hasn't problem.

    Thoughts?

    I am running apache 2.2.x
     
    #1 toxicos, Sep 18, 2014
    Last edited by a moderator: Sep 18, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Have you verified that both URLs are resolving to the same server? For instance, when you ping the domain name with "www", do you get the same IP address as when you ping it without?

    Thank you.
     
  3. toxicos

    toxicos Member

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    I pretty sure that the point to the same.

    DNS setting from cloudflare:

    A domain.com - > to IP
    CNAME www - > alias of domain.com

    I ping the domain.com and the /www.domain.com and I have the same answer!
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. toxicos

    toxicos Member

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  6. toxicos

    toxicos Member

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    Can I see directories from a www folder via a URL

    Can I see directories from a www folder via a URL?

    I have WHM/cPanel and im root.

    I need something like this :

    /http://IP/~(account)/domain.com/index.html <- that shows the public_html folder.

    The www is a sumbolic link that points to public_html.
    I want to see /http://IP/~(account)/www/domai.com/index.html <- at least something like this.

    I need it because I see different index pages for the same domain name. (www and public_html)
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    You could manually create the subdirectories and move the content into the new location if you want to see that path in the address bar. Feel free to open a support ticket using the link in my signature if you want us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  8. toxicos

    toxicos Member

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    Thanks Michiel, I ll create a ticket later for the www folder and the IP. But what about the main topic "www subdomain is crashed and no-www is ok" ? I have restart the dns, apache, server and the problem still exist in index.html page. :S It too weird ..

    Any thoughts ? I have delete all the html and php code that I have in this index and I can not see any results from the url: www.domain.com .. I can see only from domain.com .

    BTW, in the WHM in dns sections the binding are correct. I have a CNAME www -> domain.com
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    I suggest opening a support ticket for the issue with the www/non-www prefix so we can take a closer look. Please ensure you post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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