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www. won't work with SSL

Discussion in 'General Discussion' started by Drumrocker365, Apr 30, 2014.

  1. Drumrocker365

    Drumrocker365 Well-Known Member

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    Greetings everyone,

    when ever I try to go to www.mysite.com, it will not load, however, when I go to mysite.com, it will load. Please note that I do force https:// if the visitor is trying to visit with http://. It DID used to work before I added SSL. The certificate is also issued for www.mysite.com so I don't see a reason as to why it will not work.

    Please help!

    Thanks,
    Christian
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are you using some sort of CMS for a site, like wordpress? If yes, did you configure the site properly? For example:
    /http://make.wordpress.org/support/user-manual/web-publishing/https-for-wordpress/
     
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  3. Drumrocker365

    Drumrocker365 Well-Known Member

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    Hey there,

    No, I did not use a CMS for my site. It's a pure HTML/CSS theme that I customized by hand.
     
  4. vanessa

    vanessa Well-Known Member
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    Can you screenshot or copy/paste the exact error you're seeing? Please blur out or omit your domain details though.
     
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  5. Drumrocker365

    Drumrocker365 Well-Known Member

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    No errors, it just loads forever and ever and says "connecting..." in the bottom left corner (I use Chrome).
     
  6. vanessa

    vanessa Well-Known Member
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    Do you have any other sites on this server that use SSL, and if so, do they work? Seems to me that either your server isn't accepting connections on port 443, or your site is redirecting to something it shouldn't be. If you want, PM me your domain and I'll take a look.
     
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  7. Drumrocker365

    Drumrocker365 Well-Known Member

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    I sent you a PM.
     
  8. Drumrocker365

    Drumrocker365 Well-Known Member

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    It was the CloudFlare again, fixed.
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.
     
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