wysiwygPro HTML editor issues

[luvz2drv]

I have a client that is reporting and tested by me as well that
when the select to upload new image ... the html editor puts a that there session is expired.

now reading thru the forum with search

i have checked.. i do have /tmp in my php.ini

i have tried a --force update //

and am running
cPanel 11.25.0-C42399 - WHM 11.25.0 - X 3.9


thanks for any thoughts or help on this.

 

[lehels]

We run the exact version of cPanel, and the same problem occurs!
There is a log file somewhere generating to see what's happening?
session.save_path is configured to tmp/ on both php.ini [system & cPanels];
What else?

Cheers,
Lehel

 

[mattmattt]

I am also having problems with a customer using the file manager.
In our case the user cannot edit a html file. It simply puts up a blank page
and then in /usr/local/cpanel/logs/error_log i see this:

/usr/libexec/ld-elf.so.1: /usr/local/lib/libxml2.so.5: Undefined symbol "pthread_mutex_lock"

FreeBSD 6.3-REL
cPanel 11.25.0-R42400 - WHM 11.25.0 - X 3.9

i would guess it has something to do with how some software was compiled
and failed to get threading in it? But that is just a guess. I just started
debugging it. I did a upgrade of cpanel and then a rebuild of apache and php.
Still no luck.

 

[mattmattt]

I am also having problems with a customer using the file manager.
In our case the user cannot edit a html file. It simply puts up a blank page
and then in /usr/local/cpanel/logs/error_log i see this:

/usr/libexec/ld-elf.so.1: /usr/local/lib/libxml2.so.5: Undefined symbol "pthread_mutex_lock"

FreeBSD 6.3-REL
cPanel 11.25.0-R42400 - WHM 11.25.0 - X 3.9

i would guess it has something to do with how some software was compiled
and failed to get threading in it? But that is just a guess. I just started
debugging it. I did a upgrade of cpanel and then a rebuild of apache and php.
Still no luck.

Since i posted to this thread i might as well post my solution so this may bring
someone closer to solving their problem.

After poking around for a while i noticed an /opt directory containing a dir
called xml2. Now on freebsd, admins normally do not use /opt. We have /usr/local/
for software additions. So to see this directory set off alarm bells as a key
to solving the problem.

basically that /opt/xml2/lib dir contained all the xml2 libs. Well how about i
backup my libs in /usr/local/lib and put these there?

www# ls -al /opt/xml2/lib
total 7866
drwxr-xr-x 3 root wheel 512 Jan 20 14:35 .
drwxr-xr-x 6 root wheel 512 Jun 3 2008 ..
-rw-r--r-- 1 root wheel 3251506 Jan 20 14:35 libxml2.a
-rwxr-xr-x 1 root wheel 974 Jan 20 14:35 libxml2.la
lrwxr-xr-x 1 root wheel 12 Jan 20 14:35 libxml2.so -> libxml2.so.9
-rwxr-xr-x 1 root wheel 2328910 Jun 3 2008 libxml2.so.8
-rwxr-xr-x 1 root wheel 2379503 Jan 20 14:35 libxml2.so.9


www# ls -al /usr/local/lib | grep xml2
-rw-r--r-- 1 root wheel 3251506 Jan 21 11:29 libxml2.a
-rw-r--r-- 1 root wheel 1377542 Jan 20 15:46 libxml2.a.backup
-rwxr-xr-x 1 root wheel 974 Jan 21 11:29 libxml2.la
-rwxr-xr-x 1 root wheel 965 Jan 20 15:46 libxml2.la.backup
lrwxr-xr-x 1 root wheel 27 Jan 21 11:29 libxml2.so -> /usr/local/lib/libxml2.so.9
-rwxr-xr-x 1 root wheel 1271851 Jan 20 15:46 libxml2.so.5.backup
-rwxr-xr-x 1 root wheel 2379503 Jan 21 11:29 libxml2.so.9
lrwxr-xr-x 1 root wheel 12 Jan 20 15:46 libxml2.so.backup -> libxml2.so.5

and after that the html editor worked, i stopped getting the error in the
logs, and i just hope i did not break something else.

 

[Joel Wigley]

I'm running 11.25.0-STABLE_43473 and I have an identical problem to the OP.

Clicking any link in the toolbar of the HTML editor opens a popup stating the session has expired.

/tmp is set in my php.ini as the session.save_path

I've also tried a forceful cPanel update but it hasn't helped.

 

[cPanelDon]

I'm running 11.25.0-STABLE_43473 and I have an identical problem to the OP.

Clicking any link in the toolbar of the HTML editor opens a popup stating the session has expired.

/tmp is set in my php.ini as the session.save_path

I've also tried a forceful cPanel update but it hasn't helped.

What is the output of the following command?

# stat /var/cpanel/usecpphp

If the file does not exist, try creating it:

# touch /var/cpanel/usecpphp

 

[Joel Wigley]

What is the output of the following command?

# stat /var/cpanel/usecpphp

If the file does not exist, try creating it:

# touch /var/cpanel/usecpphp

The file didn't exist, so I did as you suggested and created it, which has fixed the problem immediately.

I would never have linked the error to that fix, that's rather unusual.

Thanks very much