Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

X-Spam-Last-External-IP is raising spam score

Discussion in 'E-mail Discussion' started by maestroc, May 10, 2017.

  1. maestroc

    maestroc Well-Known Member

    Joined:
    Aug 23, 2012
    Messages:
    54
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Reseller Owner
    I have my server set up properly where if a user sends an email from their cpanel horde mailer, etc. it flies through the spam testers perfectly. However, if a user uses the info provided by cpanel to connect their gmail account to the SMTP server to send and receive mail from that account the same email that passed with a perfect score now gets points deducted due to the X-Spam-Last-External-IP: being that of gmail. The IP address listed after that:

    X-Spam-Last-External-IP: 209.85.217.172

    that is Google's gmail IP address (blacklisted) and has nothing to do with me or my SMTP server. The full text of the test message is shown at the bottom of this message. Am I connecting to my server incorrectly through gmail? What can I do to fix this? Is there any way to use gmail to check and send email from that account without getting flagged like that? Full text below and any help or insight would be greatly appreciated.

    -----------------
    - Removed -
     
    #1 maestroc, May 10, 2017
    Last edited by a moderator: May 10, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,468
    Likes Received:
    420
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Please remove any real usernames, emails, or IP addresses from the output and re-post.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice