x / x2 theme disappear after upcp

hostmedic

Well-Known Member
Apr 30, 2003
543
0
166
Washington Court House, Ohio, United States
cPanel Access Level
DataCenter Provider
404 not found

Not Found

The server was not able to find the document (./frontend/x2/index.html) you requested
Please check the url and try again. You might also want to report
this error to your webhost.
 

hostmedic

Well-Known Member
Apr 30, 2003
543
0
166
Washington Court House, Ohio, United States
cPanel Access Level
DataCenter Provider
x theme disappearing... recovery method

It appears that part of the problem was the level of simlinks in the 'x' directory:

[email protected] [/usr/local/cpanel/base/frontend/x]# ls -la
total 204
drwxr-xr-x 45 root wheel 4096 Oct 24 12:24 ./
drwxr-xr-x 4 root root 4096 Oct 3 13:02 ../
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 acart/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 addon/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 addoncgi/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 backup/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 branding/
-rw-r--r-- 1 root wheel 1206 Oct 24 12:24 branding.conf
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 cart/
drwxr-xr-x 2 root wheel 4096 Oct 24 02:56 cells/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 cgi/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 chat/
lrwxrwxrwx 1 root wheel 24 Oct 6 01:26 confmail.jpg -> ../x/ima ges/confmail.jpg
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 contact/
drwxr-xr-x 4 root wheel 4096 Aug 13 2005 cpanelpro/
-rw-r--r-- 1 root wheel 2146 Oct 24 12:24 .cpanelsync
-rw-r--r-- 1 root wheel 215 Oct 24 12:24 .cpanelsync.md5s
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 cron/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 denyip/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 diskusage/
-rw-r--r-- 1 root wheel 0 Oct 24 12:24 dynamicbranding
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 err/
lrwxrwxrwx 1 root wheel 8 Oct 24 12:24 fan -> ../x/fan
lrwxrwxrwx 1 root wheel 38 Oct 24 02:56 fantastico -> /usr/local /cpanel/3rdparty/fantastico//
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 files/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 fp/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 ftp/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 gpg/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 htaccess/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 images/
lrwxrwxrwx 1 root wheel 15 Oct 24 12:24 index.html -> ../x/index .html
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 indexmanager/
lrwxrwxrwx 1 root wheel 21 Oct 24 12:24 interchange.html -> ../x /interchange.html
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 js/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 logmanager/
lrwxrwxrwx 1 root wheel 16 Oct 24 12:24 logout.html -> ../x/logo ut.html
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 mail/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 mainicons/
lrwxrwxrwx 1 root wheel 17 Oct 24 12:24 manpage.html -> ../x/man page.html
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 mime/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 net/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 park/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 passwd/
lrwxrwxrwx 1 root wheel 21 Oct 24 12:24 perlmodules.html -> ../x /perlmodules.html
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 psql/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 raw/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 resellers/
drwxr-xr-x 2 root wheel 4096 Oct 24 02:56 rvskin/
lrwxrwxrwx 1 root wheel 12 Oct 24 02:31 search -> ../x/search/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 setlang/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 sql/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 ssl/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 statmanager/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:25 stats/
drwxr-xr-x 2 root wheel 4096 Aug 23 2005 statselect/
lrwxrwxrwx 1 root wheel 16 Oct 24 12:24 status.html -> ../x/stat us.html
-rw-r--r-- 1 root wheel 1344 Oct 24 12:24 stdfooter.html
-rw-r--r-- 1 root wheel 6236 Oct 24 12:24 stdheader.html
lrwxrwxrwx 1 root wheel 14 Oct 24 12:24 style.css -> ../x/style. css
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 subdomain/
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 submit/
lrwxrwxrwx 1 root wheel 23 Oct 24 12:24 switchaccount.html -> .. /x/switchaccount.html
lrwxrwxrwx 1 root wheel 21 Oct 24 12:24 switchtheme.html -> ../x /switchtheme.html
drwxr-xr-x 2 root wheel 4096 Oct 24 12:24 telnet/
lrwxrwxrwx 1 root wheel 22 Oct 24 12:24 webmaillogin.html -> ../ x/webmaillogin.html
lrwxrwxrwx 1 root wheel 9 Oct 24 12:24 Xver -> ../x/Xver
[email protected] [/usr/local/cpanel/base/frontend/x]#

We have corrected this issue by using the following commands:
PHP:
/scripts/updatenow
cd /root/
mkdir theplanet
cd theplanet/
wget http://layer2.cpanel.net/perl587installer.tar.gz
tar -zxvf perl587installer.tar.gz
cd perl587installer
./install
/scripts/perlinstaller --force Mail::SpamAssassin
/scripts/perlinstaller --force Net::DNS
/scripts/perlinstaller --force List::Util
/usr/local/cpanel/bin/checkperlmodules
/usr/local/cpanel/bin/rrdtoolinstall --force
/scripts/upcp --force
/scripts/fixeverything
cd /usr/local/cpanel/base/frontend/
mv x x.old
Then we copied over the correct 'x' structure from a cpanel test server. Once the issue was corrected we reran '/scripts/upcp' to make sure that the issue would not reoccur.