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XID error running pkgacct

Discussion in 'Data Protection' started by majid, Aug 9, 2016.

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  1. majid

    majid Registered

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    Hi,

    When I try to package an account using /scripts/pkgacct command, I get the following error in red colour:

    (XID dweja8) Quotas are not enabled on any of the provided paths. Please check the paths and try again. Paths:

    This is the actual command line and output:

    Code:
    root@server [/home/dorsa/etc/example.site]# /scripts/pkgacct dorsa
    [2016-08-09 07:01:25 +0100] pkgacct started.
    [2016-08-09 07:01:25 +0100] pkgacct version 10 - user : dorsa - tarball: 1 - target mysql : default - split: 0 - incremental: 0 - homedir: 1 - mailman: 1 - backup: 0 - archive version: 3 - running with uid 0
    [2016-08-09 07:01:25 +0100] pkgacct using '/usr/local/cpanel/3rdparty/bin/pigz -6 --processes 1 --blocksize 128 --rsyncable' to compress archives
    [2016-08-09 07:01:25 +0100] pkgacct working dir : /home/cpmove-dorsa
    [2016-08-09 07:01:25 +0100] Copying Reseller Config...[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying Suspension Info (if needed)...[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying SSL certificates, CSRs, and keys...[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Storing SSL domain......[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying Domain Keys....[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying Counter Data....[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying Bandwidth Data....Summary databases … done!
    [2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying Dns Zones.......dorsa.site...[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying Mail files....[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying proftpd file....[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying www logs.......log file sizes [849 byte(s)]......example.site......example.site-bytes_log...[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copy userdata...[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copy custom virtualhost templates...[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying mailman lists and archives....[2016-08-09 07:01:25 +0100] Done copying mailman lists and archives.
    [2016-08-09 07:01:25 +0100] Copying homedir.............
    [2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Calculating nobody files............
    [2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Performing “Postgresql” component....
    [2016-08-09 07:01:25 +0100] Completed “Postgresql” component.
    [2016-08-09 07:01:25 +0100] Performing “Mysql” component....
    [2016-08-09 07:01:25 +0100] Determining mysql dbs...[2016-08-09 07:01:25 +0100] ...mysqldump version: 5.6.31...[2016-08-09 07:01:25 +0100] ...mysql version: 5.6...[2016-08-09 07:01:25 +0100] Saving mysql privs...[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] ...Done
    [2016-08-09 07:01:25 +0100] Storing mysql dbs............
    dorsa_form1[2016-08-09 07:01:25 +0100] (5811 bytes)
    [2016-08-09 07:01:25 +0100] ...Done
    [2016-08-09 07:01:25 +0100] Completed “Mysql” component.
    [2016-08-09 07:01:25 +0100] Copying cpuser file.......[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying crontab file.......[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Performing “Quota” component....
    [2016-08-09 07:01:25 +0100] Completed “Quota” component.
    [2016-08-09 07:01:25 +0100] Performing “Integration” component....
    [2016-08-09 07:01:25 +0100] Completed “Integration” component.
    [2016-08-09 07:01:25 +0100] Performing “AuthnLinks” component....
    [2016-08-09 07:01:25 +0100] Completed “AuthnLinks” component.
    [2016-08-09 07:01:25 +0100] Storing Subdomains....
    [2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Storing Parked Domains....
    [2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Storing Addon Domains....
    [2016-08-09 07:01:25 +0100] Copying password.......[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Copying shell.......[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] Creating Archive ....[2016-08-09 07:01:25 +0100] Done
    [2016-08-09 07:01:25 +0100] pkgacctfile is: /home/cpmove-dorsa.tar.gz
    [2016-08-09 07:01:25 +0100] md5sum is: 0301135eedf0153656770d0a06d51f15
    [2016-08-09 07:01:25 +0100]
    [2016-08-09 07:01:25 +0100] size is: 212216
    [2016-08-09 07:01:25 +0100] (XID 8ccmhn) Quotas are not enabled on any of the provided paths. Please check the paths and try again. Paths:
    root@server [/home/dorsa/etc/example.site]#
    Any help to fix the last line error would be appreciated.
     
    #1 majid, Aug 9, 2016
    Last edited by a moderator: Aug 9, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Please post the output from the following command:

    Code:
    grep '' /etc/redhat-release /usr/local/cpanel/version /var/cpanel/envtype
    Also, do you notice any error messages when running the "/scripts/fixquotas" command on the system?

    Thank you.
     
  3. majid

    majid Registered

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    This is the output:
    Code:
    root@server [~]# grep '' /etc/redhat-release /usr/local/cpanel/version /var/cpanel/envtype
    /etc/redhat-release:CentOS release 6.8 (Final)
    /usr/local/cpanel/version:11.58.0.13
    /var/cpanel/envtype:kvm
    root@server [~]# 
    This is the output:
    Code:
    root@server [~]# /scripts/fixquotas
    Installing Default Quota Databases......Done
    journaled quota support: kernel supports, user space tools supports (available)
    Warning virtual file systems are mounted. Quotas may be counted as double
    for users who are currently logged in. Please have jailshell users logout
    before running quotacheck in the future!
    
    All jailed users will be logged out in 60 seconds!
    
    
    Broadcast message from root@server.foo.com (Wed Aug 10 13:25:53 2016):
    
    Warning! The system is about to perform quota maintenance.
    All users will be logged out in 60 seconds.
    PLEASE Do not log back in for 30 minutes, or you may inadvertantly disable your
    account.
    jailshell: no process killed
    Failed to unmount virtual file system. at /usr/local/cpanel/scripts/initquotas line 313.
    root@server [~]#
    Thank you
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you verify if the issue continues after updating to cPanel version 58.0.20?

    58 Change Log - CPANEL-7896: Add fallback to reading /etc/fstab if /dev/root is a broken symlink.

    Thank you.
     
  5. majid

    majid Registered

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    I confirm that the issue has gone.
    Thanks
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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