xml-api/listaccts returns strange response

Hi,

Recently I came across a strange behavior when calling cPanel APIs. Here is what I did:

I have been using the xml-api calls without any issues. At one point, I suspended an account. Then called the following XML-API using root access:

https://<mycpanelserver>:2087/xml-api/listaccts

Now it returned the following XML which I did not really expect.
------------------------------------8<-----------------------------------
<cpanelresult> <data> <result>0</result> <reason>Access denied</reason> </data> </cpanelresult>
------------------------------------>8-----------------------------------

I don't understand why suspending an account causes this error. Could you please help me get rid of this issue?

Thanks,
Nesan Joseph R.

 

Hi all,

Found the issue. Suspending an account was suspected as Brute Force attempts by the cPanel server and it has locked the API calls temporarily. I was able to fix this by adding the my cPanel server's IP address in "White List" from "Main -> Security Center -> cPHulk Brute Force Protection" page.

Regards,
Nesan Joseph R.