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Yahoo Reject My Messages

Discussion in 'E-mail Discussion' started by renatoandrade, Feb 26, 2014.

  1. renatoandrade

    renatoandrade Member

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    SMTP error from remote mail server after end of data:
    host mta6.am0.yahoodns.net [98.138.112.35]: 554 Message not allowed - [PH01] Email not accepted for policy reasons. Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]

    DKIM and Domain Keys Report Test


    The Port25 Solutions, Inc. team

    ==========================================================
    Summary of Results
    ==========================================================
    SPF check: pass
    DomainKeys check: neutral
    DKIM check: pass
    Sender-ID check: pass
    SpamAssassin check: ham

    ==========================================================
    Details:
    ==========================================================
     
    #1 renatoandrade, Feb 26, 2014
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    From the actual help message for 554 error

     
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    #2 Infopro, Feb 26, 2014
  3. jack01

    jack01 Well-Known Member

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    Same issue started recently. From the mail logs:

    The Yahoo help pages:

    https://help.yahoo.com/kb/mail/error-message-accepted-policy-reasons-sending-yahoo-sln4382.html?impressions=true

    https://help.yahoo.com/kb/mail/SLN4781.html?impressions=true

    Enabling or disabling DKIM in cpanel does not seem to help, however.

    Any other input please?
     
    #3 jack01, Feb 27, 2014
    Last edited: Feb 27, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Check to make sure you have a RDNS record setup for the IP address sending email. You can also ensure the domain name uses DKIM and SPF records, however beyond that, it's really up to Yahoo as to why it chooses to block/accept certain messages. You may need to contact them directly to determine the exact reason why they are blocking your email.

    Thank you.
     
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    #4 cPanelMichael, Feb 27, 2014
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