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Yahoo spam problem

Discussion in 'E-mail Discussions' started by asiv, Aug 19, 2014.

  1. asiv

    asiv Registered

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    I need some practical advice after migrating to a VPS server with my own mailserver for the first time.

    For years I got around Yahoo mislabeling legit e-mail as SPAM by relying on my ISP's SMTP server for mail client purposes. My new mailserver passes all of the usual tests on the configuration. My managed host (Knownhost) says everything looks good and I'm not blacklisted anywhere. All of this should sound familiar because it's a common problem -- I think related to the lack of DomainKeys authentication and the young age of my new mailserver(?)

    Now for the problem. My site has a Zencart online store and the order confirmation and shipping notification e-mails are sent via the server. The fact that I can't (yet) get through to Yahoo-managed e-mail accounts without being mislabeled as spam likely means the Zencart e-mails will suffer the same fate. This is a sticky situation because the credit card companies require a receipt for each transaction. Should a customer not receive the e-mailed receipt because it was lost in spam, they could report me, even though it's not my fault. I don't want to know what the penalties might be -- Visa and Mastercard are known to rule with an iron fist.

    This affects all of my customers with yahoo.com, att.net, bellsouth.net, pacbell.net, and sbcglobal.net e-mail addresses because they're all managed by Yahoo.

    Any ideas what to do?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. asiv

    asiv Registered

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    That's got nothing to do with my question. I already know how to set up Zen Cart.

    My concern, without being able to test various accounts managed by Yahoo, is whether the legit messages sent by the server, even in SMTP mode, reach their inboxes or their spam folders.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Of course you do. Is it setup to use SMTP so that mail is coming from the user and not the server though?

    This reads like the answer to my question is, no. So, my suggestion is valid.

    Code:
    /http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems#Using_external_SMTP_mail_servers
     
  5. asiv

    asiv Registered

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    Yes, I have Zen Cart configured to use SMTP with SMTPAUTH.

    Since messages from ordinary mail clients (i.e. Thunderbird) to Yahoo managed e-mail accounts land in the spam box, won't the same thing be happening to all Zen Cart order confirmation and shipping notification e-mails? I have a very limited ability to test Yahoo-managed e-mail accounts to see how Zen cart messages are routed. My limited testing has shown these messages do indeed land in the spam folder. Depending who you believe, Yahoo is either doing this because (1) my mailserver is brand new and needs time to build trust, or (2) cPanel/WHM doesn't support DomainKeys.

    Whatever the cause, the original dilemma remains. If customers start complaining to VISA and Mastercard that I'm not supplying a receipt as lawfully required, this is not going to end well. One workaround suggested to me is configuring Zen Cart to use my ISP's SMTP server, but I'm not comfortable storing my ISP account credentials in a Zen Cart database for this purpose.

    Is there anything in the e-mail configuration within WHM that could be changed such that Yahoo Mail gets along with my new mailserver?
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I believe cPanel works fine.
    If you're on a brand new server with an old tainted by the previous owner IP address who may have been sending spam, you might find it listed as such and would need to contact them to get it removed from where ever its listed. Yahoo, where ever.

    This link may be of some use. Click the email listed, hit send, wait for result in your inbox.
    EMAIL VERIFICATION


    I think I did, just above. The docs do at the link I provided.

    Why not?
     
  7. asiv

    asiv Registered

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    There's no evidence of this. The IP is not blacklisted anywhere I've checked.

    Yeah, that's a good tool. I used it a bit yesterday.

    SPF check: pass
    DomainKeys check: neutral
    DKIM check: pass
    Sender-ID check: pass
    SpamAssassin check: ham


    I have extra services (i.e. security-related) associated with the ISP account that I don't want bad guys getting access to.

    As configured at the moment, I don't believe that's possible, but should the ISP make changes on their end, anything is possible. It's a risk I don't want to take.
     
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