"you can not activate HTTPS redirect because autoSSL is not currently active

[James Eco]

Hello, trying to force SSL for a new domain but getting a notice that "you can not activate HTTPS redirect because autoSSL is not currently active for this domain or the SSL is not valid- Screenshot - Upload and share screenshots and images - print screen online | Snipboard.io
so I reinstall the SSL but the same...
I can see in cpane SSL/TLS Status that the SSL is valid.
What am I missing here?
Thank u

 

[cPRex]

Hey there! When you said you "reinstalled" the SSL, did you run AutoSSL again for that user? If so, did you see any errors or notifications about why that particular domain may have been excluded?

 

[James Eco]

"reinstalled" the SSL, did you run AutoSSL again for that user? YES
Screenshot - Upload and share screenshots and images - print screen online | Snipboard.io

 

[cPRex]

Thanks for the additional details. It's possible the cPanel interface just isn't giving you all the data available for this user. If you run this on the command line, it will give you output for each specific domain it sees and tell you why it couldn't issue the certificate:

/usr/local/cpanel/bin/autossl_check --user=username

You may see similar log entries from WHM >> Manage AutoSSL by reviewing recent logs of the process running.

 

[James Eco]

/usr/local/cpanel/bin/autossl_check --user=Myusername
AutoSSL’s configured provider is “Let’s Encrypt™”.
Analyzing “Myusername”’s domains …
Analyzing “mydomainname.org.mymaindomain.io” (website) …
TLS Status: OK

 

[cPRex]

Did that specific domain not show up in the output from that command? I would expect it to go through each domain and check them individually, but if that specific domain did not show up at all, that could indicate other issues.

Since you have root access to the machine, you're always welcome to submit a ticket to our team so we can take a look directly.

 

[prabackar]

What this issue resolved?

 

[cPRex]

@prabackar - I don't see a resolution from the OP, so I don't have anything to share. If you're seeing something similar it would be best to create a ticket with our team, or provide me with specific reproduction steps so I can do some testing on my end.

 

[Gamecock]

I have the same problem. Is there any solution?

 

[cPRex]

@Gamecock - can you create a support ticket with our team so we can investigate this?