"you can not activate HTTPS redirect because autoSSL is not currently active

James Eco

Member
Dec 2, 2020
16
0
1
Israel
cPanel Access Level
Root Administrator
Hello, trying to force SSL for a new domain but getting a notice that "you can not activate HTTPS redirect because autoSSL is not currently active for this domain or the SSL is not valid- Screenshot - Upload and share screenshots and images - print screen online | Snipboard.io
so I reinstall the SSL but the same...
I can see in cpane SSL/TLS Status that the SSL is valid.
What am I missing here?
Thank u
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Thanks for the additional details. It's possible the cPanel interface just isn't giving you all the data available for this user. If you run this on the command line, it will give you output for each specific domain it sees and tell you why it couldn't issue the certificate:

Code:
/usr/local/cpanel/bin/autossl_check --user=username
You may see similar log entries from WHM >> Manage AutoSSL by reviewing recent logs of the process running.
 

James Eco

Member
Dec 2, 2020
16
0
1
Israel
cPanel Access Level
Root Administrator
/usr/local/cpanel/bin/autossl_check --user=Myusername
AutoSSL’s configured provider is “Let’s Encrypt™”.
Analyzing “Myusername”’s domains …
Analyzing “mydomainname.org.mymaindomain.io” (website) …
TLS Status: OK
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Did that specific domain not show up in the output from that command? I would expect it to go through each domain and check them individually, but if that specific domain did not show up at all, that could indicate other issues.

Since you have root access to the machine, you're always welcome to submit a ticket to our team so we can take a look directly.