You cannot install more than one script error

anhnn123

Registered
Jun 16, 2018
2
0
1
hcm
cPanel Access Level
Website Owner
WHM did just update a few day ago, and I'm now using cPanel 11.32.2 (build 15).

Today, I created a new account for the first time after the upgrade. The client tried to install Templates Express via Fantastico, but received an error that "You cannot install more than one script in the root directory of a domain." Fantastico does not show any prior installations, though.

After mentioning this error to me, I tried to FTP in to see what was existing. I'm surprised, though, to find that there's no longer a /www/ or /public_html/ directory! All I have is:

/.cpan/
/.cpanel/
/.cpcpan/
/.fantasticodata/
/.htpasswds/
/.HttpRequest/
/.MirrorSearch/
 

rpvw

Well-Known Member
Jul 18, 2013
1,088
446
113
UK
cPanel Access Level
Root Administrator
WHM did just update a few day ago, and I'm now using cPanel 11.32.2 (build 15).

Today, I created a new account for the first time after the upgrade. The client tried to install Templates Express via Fantastico, but received an error that "You cannot install more than one script in the root directory of a domain." Fantastico does not show any prior installations, though.
cPanel 11.32 went End Of Life August 20, 2013 and has probably received no security or feature updates since that date.

See Impending EOL, 11.32 | cPanel Newsroom

It is entirely possible that the Fantastico installer, built for the latest version of cPanel, has not worked on your out-of-date version and may have caused some unintended file corruption.

The latest release version of cPanel at time of writing is 11.70.0 (build 51) now known as just 70.0.51

You are marked as being a website owner, you may want to ask your web host why they are running such an out-of-date cPanel installation (If I had to guess, it would be that the server was built on CentOS 4 and cPanel 11.32 was the last version to support that OS)

Perhaps you should consider moving your website to a web host that offers a more up-to-date hosting environment, or if you are actually the web server owner/administrator, you should consider migrating to a newer server/OS/cPanel-WHM .

Given that you say this is a NEW account - you may want to try deleting it and then re-creating it to get the full file structure back.
 
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cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
8,080
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cPanel Access Level
DataCenter Provider
WHM did just update a few day ago, and I'm now using cPanel 11.32.2 (build 15).
As mentioned by @rpvw this version of cPanel is long since EoL and is not supported by cPanel at this time.


After mentioning this error to me, I tried to FTP in to see what was existing. I'm surprised, though, to find that there's no longer a /www/ or /public_html/ directory! All I have is:

/.cpan/
/.cpanel/
/.cpcpan/
/.fantasticodata/
/.htpasswds/
/.HttpRequest/
/.MirrorSearch/
This shows only that you have hidden directories. Are you able to access the server via SSH? If so can you provide the output of:

Code:
ls -lah /home/$user/
What I would assume is that the ownership of the directory is incorrect, though if this is not the case you may need to restore the site from the most recent backup.


Thanks!