You do not have the feature sslinstall error

axelg

Registered
Apr 15, 2019
3
0
1
Sydney
cPanel Access Level
Website Owner
Hello, I must have the same problem as everyone else, I've read a lot about it but I can't integrate SSL on the cpanel.

upload_2019-4-17_10-26-10.png
upload_2019-4-17_10-26-51.png

```
Template::Exception:
[TYPE]=[undef]
[INFO]=[SSL::installed_hosts() failed: You do not have the feature “sslinstall”.
]
[TEXT]=[]
at cpanel.pl line 1031.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 4383
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 845
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 267

```


and I can't go to the prompt order to make the /var/.../user/.
I can't find my [email protected]
In reality I don't understand anything so I'm still a new intern in the Cpanel

thank you for your help
 

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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Hello @axelg,

You'll need to report this to your web hosting provider so they can take a closer look at the server (you do not have root access as a cPanel user). Your provider can verify if that feature is enabled on the package assigned to your cPanel account, and ensure cPanel & WHM is updated to the latest version.

Thank you.