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You do not have the feature sslinstall error

Discussion in 'Security' started by axelg, Apr 16, 2019.

  1. axelg

    axelg Registered

    Joined:
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    Hello, I must have the same problem as everyone else, I've read a lot about it but I can't integrate SSL on the cpanel.

    upload_2019-4-17_10-26-10.png
    upload_2019-4-17_10-26-51.png

    ```
    Template::Exception:
    [TYPE]=[undef]
    [INFO]=[SSL::installed_hosts() failed: You do not have the feature “sslinstall”.
    ]
    [TEXT]=[]
    at cpanel.pl line 1031.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 4383
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 845
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 267

    ```


    and I can't go to the prompt order to make the /var/.../user/.
    I can't find my root@my.ip
    In reality I don't understand anything so I'm still a new intern in the Cpanel

    thank you for your help
     

    Attached Files:

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @axelg,

    You'll need to report this to your web hosting provider so they can take a closer look at the server (you do not have root access as a cPanel user). Your provider can verify if that feature is enabled on the package assigned to your cPanel account, and ensure cPanel & WHM is updated to the latest version.

    Thank you.
     
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