You do not have the feature sslinstall

Souza

Registered
Feb 4, 2019
1
0
1
Brazil
cPanel Access Level
Website Owner
When I try to install certificates on server I get this error:

Template::Exception:
[TYPE]=[undef]
[INFO]=[SSL::installed_hosts() failed: You do not have the feature “sslinstall”.
]
[TEXT]=[]
at cpanel.pl line 1031.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 4383
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 845
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 267


I also tried to use "letsencrypt", but still get this ": You do not have the feature “sslinstall”. So my question is, how do I get this feature? Or why is it happening and what should I do? I'm really new using Cpanel.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello @Souza,

The previous post is correct. The error message suggests the ability to install a SSL certificate as a cPanel user is disabled by your web hosting provider. You'll need to contact your provider and see what SSL options they offer.

Thank you.