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panicx90

Registered
Mar 14, 2018
1
0
1
Istanbul
cPanel Access Level
Reseller Owner
I am receiving such a warning.
What should I do?

Ticket request; "there is no problem." I got the answer in the form of.

And I still can not enter cPanel :(

Is there any knowledge of how I can solve the problem?
 

LynChen

Registered
Mar 15, 2021
2
0
0
Riverton, UT
cPanel Access Level
Website Owner
I am receiving such a warning.
What should I do?

Ticket request; "there is no problem." I got the answer in the form of.

And I still can not enter cPanel :(

Is there any knowledge of how I can solve the problem?
My office is also experiencing this error and we can't fix it.

We can't even contact customer support because we aren't able to sign in because of this error. We are seriously at a loss here, we've tried the control prompt with the ipconfig commands, we've tried clearing cookies, and we've tried signing in so we can fix the settings for cookie ip validation (but we can't, because we can't even sign in!!!).

This is honestly the most frustrating tech issue we have come across, and we can't even get help. Hopefully piggy-backing off of your post gets us some answers. :( We are out of ideas too
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,519
1,029
313
cPanel Access Level
Root Administrator
@LynChen - if you're not able to access your normal tools you can email [email protected] to start a ticket with our Customer Service team, which they can then forward on to our technicians. You could also speak to your hosting provider to see what assistance they can offer as well, as we would need to gain access to the system over SSH to check the issues.