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Your license could not be activated!!

Discussion in 'General Discussion' started by mytwm, Jan 6, 2011.

  1. mytwm

    mytwm Registered

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    Hello, I was setting up dns, when cpanel returned this error:

    Your license could not be activated because:

    1- First, go to License Verification - cPanel Inc. and enter the public IP address of this server to make sure it is licensed.
    2- If licensed, try running /usr/local/cpanel/cpkeyclt from the command line as root.
    3- You'll also need to make sure that port 80 is open to contact our license server and that your server's hostname is a FQDN.

    You can see it here: http://184.107.164.210:2086/

    my ip is registered.. I think the problem is server's hostname

    I change my server's hostname the host.midominio.com to ns1.midominio.com

    What can i do??

    Thank You!
     
  2. gvard

    gvard Well-Known Member
    PartnerNOC

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  3. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

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    Anytime the server's hostname is changed, the license information needs to be updated. This is done by running cpkeyclt, which is mentioned in step #2 of the message that you quoted. Log into the shell as root, and run the following command (without entering the pound sign (#); it is the command prompt):

    Code:
    # /usr/local/cpanel/cpkeyclt
    You should see this:

    Code:
    # /usr/local/cpanel/cpkeyclt 
    Updating cPanel license...Done. Update succeeded.
    Building global cache for cpanel...Done
    If you do not see this, or if you are still not able to access the WebHost Manager, run the following command and make sure that the IP address it returns is the licensed IP address:

    Code:
    # curl http://www.cpanel.net/apps/myip/
    This command shows you the IP address that our servers "see" the license requests coming from. If the IP address returned is anything other than the licensed IP address, you will need to correct your network configuration and/or routing so that our servers "see" the request coming from the correct IP address.

    If this does not help, please submit a ticket so that we may log into your server directly and help you fix this in a timely manner.
     
  4. Kristian0911

    Kristian0911 Member

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    I think you should first try to run the command in the server :

    /usr/local/cpanel/cpkeyclt

    and set hostname to FQDN as server.<domain name>.com or host.<domain name>.com

    Thanks.
     
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