Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Your session cookie is invalid. Please log in again.

Discussion in 'General Discussion' started by Danny5, Dec 10, 2014.

  1. Danny5

    Danny5 Member

    Joined:
    Dec 10, 2014
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    I just opened an account with hostgator and I receieved a cpanel account login details. I was able to log into the account just once. Since then, anytime I try, it says "Your session cookie is invalid. Please log in again." on safari and "The login is invalid." on firefox. I've been trying again and again for over four days and still no hope. I sent a mail to the cpanel support, I was issued a ticket number and they still haven't gotten back to me. I've seen other people having the same issue and the common answer is to run this code
    for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
    /usr/local/cpanel/bin/cphulk_pam_ctl --disable

    Neither commands work. I do not even have a cpanel folder. Can someone please give me a suitable answer to this problem. I'm frustrated. Thanks
     
    #1 Danny5, Dec 10, 2014
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,678
    Likes Received:
    299
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Have you bothered to ask HostGator? They are your Hosting Provider after all, you pay them money for that new account you have.

    Do you have root access to this server?
     
    #2 Infopro, Dec 10, 2014
  3. Danny5

    Danny5 Member

    Joined:
    Dec 10, 2014
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    I've contacted hostgator via their support/help email, they didn't get back to me. I don't have root access to the server
     
    #3 Danny5, Dec 10, 2014
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,678
    Likes Received:
    299
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Unfortunately, you wouldn't be able to run any commands on that server then. If you're blocked, only the ServerAdmin can get you back in. You could try connecting via another IP address to see if that helps if your IP is blocked of course.
     
    #4 Infopro, Dec 10, 2014
  5. lisamstengel

    lisamstengel Registered

    Joined:
    Dec 11, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    From our experience, the error has more to do with your browser than with your host's server. Have you logged out and logged back in to cPanel? This error can pop up when a previous session with cPanel is still running.
     
    #5 lisamstengel, Dec 11, 2014
  6. Danny5

    Danny5 Member

    Joined:
    Dec 10, 2014
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    I can't even login in order to log out. I tried using my phone. I says 'Login successful. Redirecting' and then redirected me back to the same login page
     
    #6 Danny5, Dec 11, 2014
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,678
    Likes Received:
    299
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    If you've tried via your phone and its not connected to the same Wifi in your location, that's a different IP of course. If you cannot login from a different IP, you might have some other sort of issue going on here.

    Contacting your Hosting Provider is the only way forward then..
     
    #7 Infopro, Dec 11, 2014
  8. Danny5

    Danny5 Member

    Joined:
    Dec 10, 2014
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    The phone is connected to the same wifi. I changed my ip address on my computer. Its still giving the same problem. I hope you guys don't block blacklist a user after several failed attempts at login. The guys at hostgator (my hosting provider) aren't replying my mails. I tried to get another server for hosting my website at hostgator but they didn't let me.
     
    #8 Danny5, Dec 11, 2014
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,678
    Likes Received:
    299
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Changing the IP address on your computer is of no use, you'd need to reboot your router and hope for an IP change from your ISP to do that.
    Us guys have nothing to do with this. It's all down to the server security which your Hosting Provider, that guy, manages. ;)

    Not sure why it would take so long to get a reply from HostGator, must be more going on here than we're aware of.
     
    #9 Infopro, Dec 11, 2014
  10. Danny5

    Danny5 Member

    Joined:
    Dec 10, 2014
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Ok. Thanks. I'll just keep trying
     
    #10 Danny5, Dec 11, 2014
  11. tariq_ews

    tariq_ews Registered

    Joined:
    Jan 14, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Dear All,

    Please can any one tell me why i have received the same error "Your session cookie is invalid. Please log in again. " when i login again again and again

    Regards,

    Tariq
     
    #11 tariq_ews, Jan 15, 2015
  12. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,127
    Likes Received:
    1,366
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Could you clarify if this is happening when logging in via cPanel or with a script that you have installed? Have any of the previous posts to this thread helped?

    Thank you.
     
    #12 cPanelMichael, Jan 15, 2015
  13. tariq_ews

    tariq_ews Registered

    Joined:
    Jan 14, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    @cPanelMichael
    Thank you for your reply.
    I have use cpanel for your refrence see below
    - Removed -
    Regards,

    Tariq
     
    #13 tariq_ews, Jan 16, 2015
    Last edited by a moderator: Jan 16, 2015
  14. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,127
    Likes Received:
    1,366
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Please attach the image directly to your post rather than linking to a 3rd-party image hosting website.

    Thank you.
     
    #14 cPanelMichael, Jan 16, 2015
  15. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,678
    Likes Received:
    299
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    The image was simply the cPanel login page with the message:

    ""Your session cookie is invalid. Please log in again."

    @tariq_ews, how did you make out with your Hosting Provider?
     
    #15 Infopro, Jan 16, 2015
  16. rhezashan

    rhezashan Registered

    Joined:
    Mar 6, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    I am using cloudflare service and the issue came the cookies is invalid. I had the same issue yesterday, and in my solutions was
    access cpanel via /http://cpanel.domain.tld instead of /http://domain.tld/cpanel.

    Hope this would work with the others
     
    #16 rhezashan, Mar 6, 2015
  17. kt001

    kt001 Registered

    Joined:
    Mar 6, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    thanks you guy, i have the same problem here, now it's done. SOrry for bad english
     
    #17 kt001, Mar 6, 2015
  18. Tokunbo O

    Tokunbo O Registered

    Joined:
    Nov 7, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Nigeria
    cPanel Access Level:
    Website Owner
    I'm having similar issues as it keeps logging me out by stating YOUR SESSION COOKIE is invalid. Please help.

    In addition, I usually get this error message: An error occurred. Server error. Access denied!
    Thanks.
     
    #18 Tokunbo O, Nov 7, 2015
    Last edited by a moderator: Nov 7, 2015
  19. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,127
    Likes Received:
    1,366
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Were the previous suggestions from other users on this thread helpful? If not, please report this issue to your web hosting provider so they can take a closer look.

    Thank you.
     
    #19 cPanelMichael, Nov 8, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - session cookie invalid
  1. Alaa M

    Session Cookies error

    Alaa M, Dec 13, 2015, in forum: Security
    Replies:
    7
    Views:
    603
    Infopro
    Dec 14, 2015
  2. Routes

    WHM66 and open_basedir issues with session.save_path

    Routes, Sep 7, 2017, in forum: Security
    Replies:
    4
    Views:
    112
    Routes
    Sep 12, 2017
  3. twhiting9275

    Cleaning up sessions issue

    twhiting9275, Sep 2, 2017, in forum: EasyApache
    Replies:
    1
    Views:
    112
    cPanelKenneth
    Sep 4, 2017
  4. Erel

    Issue with user sessions cache after update to v66

    Erel, Aug 27, 2017, in forum: General Discussion
    Replies:
    6
    Views:
    132
    Erel
    Aug 30, 2017
  5. samuelmf

    Avoid php to close sessions

    samuelmf, Aug 17, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    74
    cPanelMichael
    Aug 18, 2017

Share This Page