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Discussion in 'General Discussion' started by Danny5, Dec 10, 2014.

  1. Danny5

    Danny5 Member

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    I just opened an account with hostgator and I receieved a cpanel account login details. I was able to log into the account just once. Since then, anytime I try, it says "Your session cookie is invalid. Please log in again." on safari and "The login is invalid." on firefox. I've been trying again and again for over four days and still no hope. I sent a mail to the cpanel support, I was issued a ticket number and they still haven't gotten back to me. I've seen other people having the same issue and the common answer is to run this code
    for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
    /usr/local/cpanel/bin/cphulk_pam_ctl --disable

    Neither commands work. I do not even have a cpanel folder. Can someone please give me a suitable answer to this problem. I'm frustrated. Thanks
     
    #1 Danny5, Dec 10, 2014
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Have you bothered to ask HostGator? They are your Hosting Provider after all, you pay them money for that new account you have.

    Do you have root access to this server?
     
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    #2 Infopro, Dec 10, 2014
  3. Danny5

    Danny5 Member

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    I've contacted hostgator via their support/help email, they didn't get back to me. I don't have root access to the server
     
    #3 Danny5, Dec 10, 2014
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Unfortunately, you wouldn't be able to run any commands on that server then. If you're blocked, only the ServerAdmin can get you back in. You could try connecting via another IP address to see if that helps if your IP is blocked of course.
     
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    #4 Infopro, Dec 10, 2014
  5. lisamstengel

    lisamstengel Registered

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    From our experience, the error has more to do with your browser than with your host's server. Have you logged out and logged back in to cPanel? This error can pop up when a previous session with cPanel is still running.
     
    #5 lisamstengel, Dec 11, 2014
  6. Danny5

    Danny5 Member

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    I can't even login in order to log out. I tried using my phone. I says 'Login successful. Redirecting' and then redirected me back to the same login page
     
    #6 Danny5, Dec 11, 2014
  7. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    If you've tried via your phone and its not connected to the same Wifi in your location, that's a different IP of course. If you cannot login from a different IP, you might have some other sort of issue going on here.

    Contacting your Hosting Provider is the only way forward then..
     
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    #7 Infopro, Dec 11, 2014
  8. Danny5

    Danny5 Member

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    The phone is connected to the same wifi. I changed my ip address on my computer. Its still giving the same problem. I hope you guys don't block blacklist a user after several failed attempts at login. The guys at hostgator (my hosting provider) aren't replying my mails. I tried to get another server for hosting my website at hostgator but they didn't let me.
     
    #8 Danny5, Dec 11, 2014
  9. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Changing the IP address on your computer is of no use, you'd need to reboot your router and hope for an IP change from your ISP to do that.
    Us guys have nothing to do with this. It's all down to the server security which your Hosting Provider, that guy, manages. ;)

    Not sure why it would take so long to get a reply from HostGator, must be more going on here than we're aware of.
     
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    #9 Infopro, Dec 11, 2014
  10. Danny5

    Danny5 Member

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    Ok. Thanks. I'll just keep trying
     
    #10 Danny5, Dec 11, 2014
  11. tariq_ews

    tariq_ews Registered

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    Dear All,

    Please can any one tell me why i have received the same error "Your session cookie is invalid. Please log in again. " when i login again again and again

    Regards,

    Tariq
     
    #11 tariq_ews, Jan 15, 2015
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Could you clarify if this is happening when logging in via cPanel or with a script that you have installed? Have any of the previous posts to this thread helped?

    Thank you.
     
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    #12 cPanelMichael, Jan 15, 2015
  13. tariq_ews

    tariq_ews Registered

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    @cPanelMichael
    Thank you for your reply.
    I have use cpanel for your refrence see below
    - Removed -
    Regards,

    Tariq
     
    #13 tariq_ews, Jan 16, 2015
    Last edited by a moderator: Jan 16, 2015
  14. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Please attach the image directly to your post rather than linking to a 3rd-party image hosting website.

    Thank you.
     
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    #14 cPanelMichael, Jan 16, 2015
  15. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    The image was simply the cPanel login page with the message:

    ""Your session cookie is invalid. Please log in again."

    @tariq_ews, how did you make out with your Hosting Provider?
     
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    #15 Infopro, Jan 16, 2015
  16. rhezashan

    rhezashan Registered

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    I am using cloudflare service and the issue came the cookies is invalid. I had the same issue yesterday, and in my solutions was
    access cpanel via /http://cpanel.domain.tld instead of /http://domain.tld/cpanel.

    Hope this would work with the others
     
    #16 rhezashan, Mar 6, 2015
  17. kt001

    kt001 Registered

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    thanks you guy, i have the same problem here, now it's done. SOrry for bad english
     
    #17 kt001, Mar 6, 2015
  18. Tokunbo O

    Tokunbo O Registered

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    I'm having similar issues as it keeps logging me out by stating YOUR SESSION COOKIE is invalid. Please help.

    In addition, I usually get this error message: An error occurred. Server error. Access denied!
    Thanks.
     
    #18 Tokunbo O, Nov 7, 2015
    Last edited by a moderator: Nov 7, 2015
  19. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Were the previous suggestions from other users on this thread helpful? If not, please report this issue to your web hosting provider so they can take a closer look.

    Thank you.
     
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    #19 cPanelMichael, Nov 8, 2015
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