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yum failed 6 times. Cannot continue!

Discussion in 'General Discussion' started by aiden_g_1234, Mar 14, 2012.

  1. aiden_g_1234

    aiden_g_1234 Active Member

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    Hello whenever i try to install cPanel i keep getting this error


    Code:
    2012-03-15 03:47:52  260 (FATAL): yum failed 6 times.  Cannot continue!
    Removing /root/installer.lock
    I have tried

    Code:
    yum update

    But it still didnt work :S
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Are you receiving any other error when you run "yum update" than you've provided? Also, is there any error in /usr/local/cpanel/logs/error_log (if the installation is going far enough to create that log file).

    I do see a recent ticket around the time of your forum post (2410458) that shows these errors when running "yum update" and with the same failure message for cPanel installation:

    You might need to check your firewall is shut off and that /etc/resolv.conf file contains public resolvers (such as 4.2.2.2 and 4.2.2.3 or 8.8.4.4 and 8.8.8.8) so that the CentOS mirrors are functioning to connect to them from your machine if the above is indeed your ticket and/or the issue you are having.
     
  3. aiden_g_1234

    aiden_g_1234 Active Member

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    There is no log file in /usr/local/cpanel/logs/

    When i run yum update this is what i get


    Code:
    Loaded plugins: fastestmirror, rhnplugin, security
    Profilename: server.xxxxxx.net
    Not licensed
    This system is not registered with CLN.
    CLN support will be disabled.
    Loading mirror speeds from cached hostfile
    Setting up Update Process
    No Packages marked for Update
    





    Here is the contents of /etc/resolv.conf


    Code:
    # Generated by NetworkManager
    nameserver 83.142.86.120
    nameserver 83.142.86.1
    nameserver 8.8.8.8
    nameserver 8.8.4.4
    nameserver 8.8.4.4
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please change to the following:

    nameserver 8.8.8.8
    nameserver 8.8.4.4

    Comment out the other entries. Also, was the ticket I referenced your ticket or was it not your ticket?
     
  5. aiden_g_1234

    aiden_g_1234 Active Member

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    OK changed them

    But it still doesnt work still the same error


    Nah it wasnt my ticket.
     
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please submit a ticket then for us to investigate. You can either use WHM > Support Center > Contact cPanel or you can use the link in my signature.

    Thanks!
     
  7. aiden_g_1234

    aiden_g_1234 Active Member

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    I cant do a support ticket i need the Support access ID but cannot get it
     
  8. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    The support access ID should show up when you go to WHM > Support Center though? I see it there in my machine.
     
  9. aiden_g_1234

    aiden_g_1234 Active Member

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    Where?

    Im not seeing WHM
     
  10. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Ah, sorry, you aren't able to install cPanel so no WHM is available. Try to open the ticket without the support access ID by using the link. At the worst, it will end up in the wrong queue. You should still be able to create a ticket. Otherwise, send it to cs@cpanel.net and ask if they can forward it to the right department (and ensure to ensure the server's IP and password login credentials).
     
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