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.zip upload problem

Discussion in 'General Discussion' started by thardferr, May 12, 2006.

  1. thardferr

    thardferr Registered

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    ok here is the problem

    some of my clients cannot upload .zip files, when they do the screen turns blank and nothing happens. I'd like some assistance on that

    thanks
     
  2. webignition

    webignition Well-Known Member

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    A zip file is not different to any other file as far as FTP or HTTP are concerned.

    Any problems uploading zip files will be specific to the client.
     
  3. thardferr

    thardferr Registered

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    but he is able to upload other files correctly
     
  4. webignition

    webignition Well-Known Member

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    I'm not suggesting that there is a general problem at the client end, just a problem.

    If the screen literally goes blank and literally nothing happens, they have either a bizarre but not impossible OS or FTP client issue.

    - Have you tried uploading the files yourself?
    - Have you checked what OS and FTP client the user is using?
     
  5. AndyReed

    AndyReed Well-Known Member
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    Are you using the cPanel File Manager to upload the *.zip files or a conventional FTP progam? In any case, check the log files: /var/log/messages and /usr/local/cpanel/logs/error_log and see if there are any errors related to this issue.
     
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