ziro size downloaded mysql backup file

hajagha

Registered
Apr 9, 2005
3
0
151
Hi,

When I go to backup section of cpanel and click on a 100 mb db to download it's backup, the downloaded file is empty.

to get a backup from my databases, What should I do?

Thanks,
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Hi,

When I go to backup section of cpanel and click on a 100 mb db to download it's backup, the downloaded file is empty.

to get a backup from my databases, What should I do?

Thanks,
It sounds like you are attempting to back up a database while logged in as a reseller to someone else's cPanel account.

If this is the case, you have two options:

1. Login as the cPanel user directly then do the database backup

2. Create a .my.cnf file in that user's home directory with the username and password configured in that file. An internet search for .my.cnf will assist you with how to do this.

If you were logged in as the cPanel user and not as a reseller, please let me know.
 

hajagha

Registered
Apr 9, 2005
3
0
151
Hi,

Thanks for your reply.

No, I login to cPanel, with my user name and pass word not with root or reseller password.

thanks again,
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Hi,

Thanks for your reply.

No, I login to cPanel, with my user name and pass word not with root or reseller password.

thanks again,
Hmm, that's definitely something that needs looked at. I recommend you contact your hosting provider for assistance.

If you are the hosting provider (meaning you have root access to the server), you can have our technical analysts login to the server to diagnose and resolve this issue: http://tickets.cPanel.net/submit
 

PlatinumServerM

Well-Known Member
PartnerNOC
Jul 10, 2005
400
3
168
New Jersey, USA
cPanel Access Level
Root Administrator

gkgcpanel

Well-Known Member
Jun 6, 2007
214
1
166
cPanel Access Level
DataCenter Provider
Hmm, that's definitely something that needs looked at. I recommend you contact your hosting provider for assistance.

If you are the hosting provider (meaning you have root access to the server), you can have our technical analysts login to the server to diagnose and resolve this issue: http://tickets.cPanel.net/submit
This is apparently a bug in the Backup Wizard vs Backup. If you use the Backup Wizard, the SQL dumps are empty. If you use Backup, they are fine...

I've tested this with about 3 different sites on 3 different cPanel servers.

Just an FYI to those here and to the cPanel team that this needs to be corrected.